Holiday review by Mr. Paul Docking
Name: Mr. Paul Docking
Date of trip: 29/12/2019
Number of people: 2
The Inca Trial was the highlight, surprised by the wildlife and serenity along the treck. Campsites were basic but you have to appreciate the amount of equipment required to be carried between sites Logically you could reduce this by having more facilities on site but think this would ultimately impact on employment for porters.
Absolutely amazing country to visit .. so many things surprised us some fantastic some thought provoking
Super helpful and knowledgeable service from Paul Cook
The service from the local guides was spot on .. always punctual helpful and informative
Coudnt fault them except for perhaps some of the tours you were put in situations that you felt obliged to purchase goods from the people on your visits to certain sites
The places you stayed
Good basic airport hotel very convenient nothing special
This should have been the stand out hotel for our trip but actually turned out to be a bit of a disappointment. There was an issue with the booking we booked a suite with hot plunge pool etc but were given a junior suite without.
On notifying hotel we were moved to a villa but this took 4 hours and a room change so was really late before we could settle and enjoy the facilities. We also ordered a cake for after dinner that didnt arrive ? Beautiful hotel just a bit of attention to detail lacking in overall running and service.
My wife scored the holiday at 90% ... when asked what reduced the 10% it was due to this hotel and not getting the things requested . This was to be the key night from our trip post the trek and wife's birthday celebrationTRIBES REPLY: We acknowledge that a mistake was made at this hotel and are sorry for it. It's very unusual for this hotel, which has great service normally. They did in fact get the room changed (and upgraded) as fast as possible, but it was a long wait which was of course very unfortunate. Also, with the cake, it was in fact made, but a strange decision was made to keep it for breakfast due to you having a room service dinner. An odd decision, we agree. We're sad that this all happened like this, but we are assured that all possible effort was made to put things right, and so we're putting this down to an unusual aberration and we still rate the hotel highly.
This was unexpectedly really good .. Paul had said we would suffer noise from train station but actually had no noise and were more woken by noise of the birds
Great location super setting for wildlife and bird watching
Average to good hotel ... rooms lack any airflow except French window which at altitude is difficult as you don't want to leave windows open all night especially st ground floor level
Requested room change which they arranged very well