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Holiday review by David Houghton

Name: David Houghton
Date of trip: 10/03/2012
Number of people: 4
Country: India

Overall level of Satisfaction

 
Tribes Overall: "We had no problems with the service we received from Tribes. There were problems on the ground which I will highlight later in this report."
 
Tribes Service: "We had no problems with the service we received from Tribes."
 
Guides: "Excellent"
 
Social & Environmental Responsibility: "Travelling by road gave us the opportunity to see the life and living of every day people which is what we wanted. We did not see any peacocks anywhere which was a disappointment as it is the national bird. We did see plenty of other birds."

Accommodation

 
Samode Palace
We had a problem with this hotel mainly as it had been booked by a Brazillian millionaire. The knock on effect was that we did not feel valued, the effinity pool on the roof was closed to us although it clearly was not to the other guests.The free meal promsed was bad. The 3pm checkout was not honoured. Part of deal was we would have a 3pm checkout when I asked about this was told no. Could not get out of the place fast enough.Tribes Response: This issue was raised with Samode Palace and the response from the vice-president at Samode Palace was as follows: My apologies on behalf of my entire team for the inconvenience that may have been caused during the stay of Mr Houghton at Samode Palace ... My apologies and I would like to assure him that what has transpired is not Samode standards. We do go through a rigorous training programme for our colleagues at every level during the summer and do not expect anyone to put the guest to any inconvenience... we are working on enhancing the experience of the FIT's at the Palace, (although in Mr Houghton's case we have failed to deliver), by bringing in many changes in the format of checking in, meal preferences, briefing on the property and activities that they can do during their stay. We do get bookings for anniversary celebrations, birthdays, weddings etc. but our intention is never to disrupt an individuals comfort.
 
Samode Haveli
This was a hotel of about 3 star level. Felt a bit like being in a dungeon with enormous padlocks on the room doors. The food was not very varied and not that good, however they did redeam themselves with the breakfast. the swimming pool area was excellent and the pool staff were attentive.
 
Oberoi Cecil
Shame there was no garden which gave the feeling of being a little retricted. The room was not cleaned very well on a day to day basis in fact the floor was never swept. Food was good and the service at all levels could not be faulted.
 
The Imperial
What can you say about this hotel. Ultra comfortable,excellent food wall to wall staff a fine example of colonial India.
 
Amarvilas
This was probably the best hotel we have stayed at anywhere in the world. It was comforable the standard of cleanliness was second to none. The food was varied and good, the pool great and the view of the Taj from the balcony was stunning. The staff were kind and thoughtful.

customer rating

5/5 from 94 reviews

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facts and information

Time: GMT +5½ hours

Flight time: Flight time from London to Delhi is 8 hours 30 minutes and to Mumbai is about 8 hours.

Language: The official language is Hindi, which about 30% of the population speaks. English is very widely spoken and is used for official and commercial purposes.

Visas: Required for British travellers. Other nationalities should obtain advice from their embassy.

Health: There are no compulsory vaccinations.

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Tribes Travel, The Old Dairy, Wood Farm, Ipswich Road,
Otley, Suffolk, IP6 9JW.
Office hours: Monday - Friday: 9am to 5.30pm
Telephone: 01473 890499

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