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Holiday review by Mr. Paul Docking

Name:
Date of trip: 29/12/2019
Number of people: 2
Country: Peru

Overall level of Satisfaction

 
Tribes Overall: "Absolutely amazing country to visit .. so many things surprised us some fantastic some thought provoking "
 
Tribes Service: "Super helpful and knowledgeable service from Paul Cook "
 
Guides: "The service from the local guides was spot on .. always punctual helpful and informative Coudnt fault them except for perhaps some of the tours you were put in situations that you felt obliged to purchase goods from the people on your visits to certain sites "
 
Social & Environmental Responsibility: "Good"

Accommodation

 
Casa Andina Premium Puno
Average to good hotel ... rooms lack any airflow except French window which at altitude is difficult as you don't want to leave windows open all night especially st ground floor level Requested room change which they arranged very well
 
Inkaterra Machu Picchu Pueblo
This should have been the stand out hotel for our trip but actually turned out to be a bit of a disappointment. There was an issue with the booking we booked a suite with hot plunge pool etc but were given a junior suite without. On notifying hotel we were moved to a villa but this took 4 hours and a room change so was really late before we could settle and enjoy the facilities. We also ordered a cake for after dinner that didnt arrive ? Beautiful hotel just a bit of attention to detail lacking in overall running and service. My wife scored the holiday at 90% ... when asked what reduced the 10% it was due to this hotel and not getting the things requested . This was to be the key night from our trip post the trek and wife's birthday celebrationTRIBES REPLY: We acknowledge that a mistake was made at this hotel and are sorry for it. It's very unusual for this hotel, which has great service normally. They did in fact get the room changed (and upgraded) as fast as possible, but it was a long wait which was of course very unfortunate. Also, with the cake, it was in fact made, but a strange decision was made to keep it for breakfast due to you having a room service dinner. An odd decision, we agree. We're sad that this all happened like this, but we are assured that all possible effort was made to put things right, and so we're putting this down to an unusual aberration and we still rate the hotel highly.
 
Wyndham Costa del Sol Lima Airport
Good basic airport hotel very convenient nothing special
 
El Albergue
This was unexpectedly really good .. Paul had said we would suffer noise from train station but actually had no noise and were more woken by noise of the birds Great location super setting for wildlife and bird watching

Our Memories

"The Inca Trial was the highlight, surprised by the wildlife and serenity along the treck. Campsites were basic but you have to appreciate the amount of equipment required to be carried between sites Logically you could reduce this by having more facilities on site but think this would ultimately impact on employment for porters."

customer rating

5/5 from 62 reviews

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facts and information

Time: GMT-5hrs

Flight time: Both KLM and Iberia have flights to Lima via Europe, leaving the UK early in the morning to arrive in Lima in the evening. The flight time is about 14 hours. It is also possible to fly to Lima via America.

Language: Spanish and Quechua are the official languages.

Visas: Not required for British travellers (up to 90 days). EC nationals can ask us for further advice.

Health: There are no compulsory vaccinations, except yellow fever if visiting the rainforest. Malaria prophylactics are also recommended in the rainforest.

 

OUR SPECIALIST WEBSITES

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