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A message from our founders about coronavirus

Guy and Amanda would like to thank all our tribe here in the UK and all our wonderful partners throughout the world for the superb work done to help bring our travellers home safely (all our travellers are now back home as of 27th March), and to help with re-planning trips yet to be taken.

We’d also like to thank our warm-hearted, understanding travellers who have been so patient with us in these trying times where we don’t always have an answer at all, let alone the answer they might want! The comments and best wishes we’ve received from travellers’ past and present really have meant a great deal to us. Thank you!

So, where do we stand and how can we help you in the weeks and months to come?

I hope the following helps clarify this to some extent, though in many instances we simply can’t offer definitive guidance as the situation changes so frequently. We will, however, do our very best for you. We always have, we always will.

Thanks for your continued understanding.

Amanda & Guy Marks

 

 

 

The impact of coronavirus on your travels

Updated: Friday 27th March 2020

As we are all aware, the coronavirus is affecting every walk of life.

The impact on travel is massive; everyone - airlines, tour operators, travel agents, lodge owners and the people making the beds in hotels – has been left more or less without an income due to the lack of travellers. And as travellers, we’re possibly unable to take the well-earned holiday we’d dreamed of and paid for with our hard-earned money.

Our award-winning, family-owned company has been going for 22 years and we have an incredible team (our tribe!) behind all the hard work of making dreams come true.

Here is an update of where we stand currently:

 

 

Tribes Staff

WHERE ARE WE?

Our team are currently working from home due to the 3-week lockdown in the UK. You can get in touch with us every weekday, though we have a smaller team working than normal due to the reduction in new holiday enquiries.

staff at the dairy

TEMPORARY OPENING TIMES

From 1st April 2020 (until otherwise notified) we will be open from Monday to Friday from 9am to 4pm. During these hours, we will usually only man the phones from 9am to 1pm. Please leave a message if we don’t reply, or call us the following day (note: we close on weekends). We are contactable by email too. Our general email is enquiries@tribes.co.uk. This is checked every work day.

 

IF YOU HAVE A HOLIDAY BOOKED WITH US

We are currently working through our list of travellers. As it gets to a point where we can realistically try to deal with your holiday arrangements, we will be in touch. You are, of course, very welcome to contact us if you want to discuss anything with us before we get in touch with you.

We very much hope that if your current plans are no longer possible due to the pandemic you will consider postponing your trip to a future date. The willingness of our travellers to take this stance will make ALL the difference to our company (and staff) and to the many people providing your holiday in country. So, this is a heartfelt plea to please postpone if you’re able.

To be clear, our company has every intention and belief that we will weather this storm. We are a financially strong and very well-run company. However, you have the ultimate protection that, if we were to go out of business, your booking with us will be covered financially by either our ATOL licence or ABTOT insurance. You will not lose out if we fail (which we won’t!).

BOOK A NEW HOLIDAY WITH CONFIDENCE

Our wish is to arrange a holiday for you that not only gives you something to look forward to, but which also causes you no stress in terms of concern over losing either your holiday or your money. We will give as much advice as we can at every point. And remember, if we become insolvent (which we have no intention of becoming) you will get your money back via the ATOL or ABTOT schemes.

 

WORKING HOURS
(from 1st April 2020 until further notice)

Due to coronavirus, the office will now only be open from 9am to 4pm Monday to Friday.
Even during these hours, telephones may only be manned from 9am-1pm. Please leave a message if we don’t reply, or call us the following day (note: we close on weekends).

To contact us by email, please use this general email which is checked every working day:
enquiries@tribes.co.uk

 

OUR SPECIALIST WEBSITES

Botswana Specialists Costa Rica Specialists Cruise the Galapagos Peru Specialists Tanzaniaspecialists.co.uk

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