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A message from our founders about coronavirus

Updated 21st December 2021
 

Firstly, Guy and Amanda and the whole Tribes team would like to send a big . . .

Thank you!


. . . to all our wonderful clients and partners for your understanding and the kind words and thoughts you've sent our way since March.

Tribes started life in January 1998 and it takes more than a coronavirus to wipe out our enthusiasm for exploring the world's incredibly special places!

 

We're not saying we've not been affected. Like so many other companies, we've lost some of our wonderful team due to lack of business, and we're so very sorry about that. We're a small family and each person who's left us has left a hole.

However, we have to look forward, and there is indeed light at the end of the 2020 tunnel. More countries are being added to the UK travel corridor list and, of course, the vaccines should hopefully make all the difference to life in 2021.

Since March 2020, we've been helping our travellers with current bookings, thankfully facilitating far more deferrals than cancellations. We've made every effort and have in turn received some lovely comments such as the one below. Thank you!

"A travel operator just doesn't get any better. If we could give more than 10 stars we would! Undoubtedly the best customer service we’ve ever experienced – all the more remarkable for the dreadful times we’re in with Covid." Mr A.T

 

We very much look forward to speaking with you as soon as you feel comfortable enough to start planning your next holiday, and we hope the information below helps with your considerations.

Amanda, Guy and the Tribes team.

 

 

 

 

 

 

Tribes Staff

CONTACTING US

December 2020: Our team is still working from home. We are open Monday to Friday 9am to 4pm (though with fewer staff and each working only part-time there might be the odd time when the phone is temporarily unmanned. Sorry about that, but please give us another try). We are contactable by email too. Our general email is enquiries@tribes.co.uk but our individual emails are all being used too. 

staff at the dairy

CHRISTMAS OPENING TIMES

We are giving ourselves a full week off, and shutting the office totally from 24th December to 1st January (inclusive). We’ll be back at work from Monday 4th January

 

Is it safe to book with Tribes?
Tribes has been going for 23 years. We are financially secure even after the past dreadful year. All our holidays are covered either by ATOL (if they include flights) or our ABTOT bond (if no flights). You can therefore book with us in the knowledge that your money is safe.

Our 2021 promise
Book with us in confidence, knowing that if we are unable to run your trip due to COVID-19, then you can either: change your trip to another date, move to another destination, accept a credit note for future travel, or get a full refund. (Please note that the above applies only if we cannot run the trip. If you decide not to go ahead with a trip we can run then we will be as flexible as possible).

Flexible payment terms
We totally understand the concerns about paying for travel these days. For that reason, Tribes is trying to be as flexible as possible as regards payment terms. Since we work in so many countries, a one-size fits-all policy doesn’t work, as the terms we can off you differ depending on the destination and our partners on the ground. Your consultant will offer you the best terms they can get for you, such as a reduced deposit or partial payments or later final balances where possible.

Backing wildlife and people in our destinations
None of the countries we work with have the kind of financial support we are getting here in the UK.
Our destination partners are suffering huge financial deprivation which is, of course, badly affecting the lives of many people involved in tourism and their families.
In addition, wildlife is feeling the brunt of the lack of tourism income. Wildlife guardians (protecting gorillas in Uganda
, lions in Kenya, tigers in India) have lost their funding, and poaching has increased. The environmentally-sensitive places of the world and their wild inhabitants desperately need the income from responsible tourism. Your holidays keep them alive. So yes, this year has been tough for us all, including our business, but we need to start travelling again as soon as possible to get the money flowing into less fortunate destinations once again. Meaningful, sensitive travel can shape our world for the better. This is one of the big reasons why deferring rather than cancelling trips can be a life-saver.
If you would like to help some of the charities we work with, do get in touch and we’d be delighted to advise you of how you could donate.

FCDO Advice
The UK’s FCDO offers advice about travel. When they advise against ‘non-essential’ travel, that is just advice. It is not a prohibition law. We are legally allowed to operate trips and you are allowed to travel even with such advice in place.

Travelling in 2021
We are keeping a firm eye on all the notifications, rules and regulations around travel in 2021 – which countries are open, and what entry requirements are in place.
There is no doubt that travel will be different to what we’ve been used to – life in general has changed and this includes travel. Just as we all have new rules at home, all countries have new rules in order to keep people safe. All travellers will have to accept safety/health measures deemed necessary by airlines, countries, hotels, and restaurants and other services in each destination; rules covering things such as social distancing and wearing face masks where appropriate. We have been talking with our partners on the ground, and will continue to do so as things evolve.

COVID19 TESTING: Most countries accepting visitors are requiring a PCR test to prove you don’t have COVID-19. There are various private testing services now available, such as Nomad Travel Clinics. Each destination county differs in terms of when this test must be taken but 72 hours prior to arrival is common. Travel insurance is available to cover you in case of failing such a test before departure.
TRAVEL INSURANCE: It is vital that your holiday insurance covers you in case you contract COVID-19 just before you travel or whilst abroad. Sadly, many insurance companies have now excluded COVID cover from their policies, but there are a few insurance companies offering such cover. Obviously, if you do become ill (for any reason) we will always do our utmost to support you.
AIRPORTS: It is likely that our experiences in airports will be different and you may need to allow for more time in the airport before your flight because of longer queues and safety checks.
BOOKINGS FOR TRAVEL WITHIN 14 DAYS:. If we have to cancel your trip due to COVID-19, you will be offered a deferral at no cost, or you can take a travel voucher for a trip in any destination to be used for future travel, or you can choose a cash refund (which we hope will be your last choice!).
BOOKINGS FOR TRAVEL IN MORE THAN 14 DAYS BUT LESS THAN 10 WEEKS: If you decide you’d like to defer your trip, we will look at changing your trip date. We will, however, be subject to the policies of airlines and other suppliers. If you’d like to cancel at this stage, charges as per our normal booking conditions will apply.
BOOKINGS FOR TRAVEL IN MORE THAN 10 WEEKS: Your final deposit will be due 10 weeks before you travel. If you decide to cancel, you will lose this deposit. Depending on your reason for cancelling, you might be able to claim on your insurance. If you give us at least 2 weeks before this deadline, we can look at the possibility of deferring your trip. We would advise you if there are any extra costs involved in deferring at this time (as opposed to closer to the departure date).

 

List of Tribes’ destinations you can travel to

Last updated: 21/12/20
The countries in green are currently on the UK’s ‘Travel Corridor’ list, meaning that you can travel there without having to isolate on your return.
The countries in black are open to visitors.
Please note that each country has different rules for entry, and these can and do change, so we will always need to check on current guidelines at the time of an enquiry.

Botswana
Chile
Rwanda

Argentina
Bolivia
Botswana
Brazil
Chile
Costa Rica
Ecuador
Kenya
Mauritius
Namibia
Peru
Rwanda
South Africa
Tanzania
Zambia

 

 

WORKING HOURS
(from 1st April 2020 until further notice)

Due to coronavirus, the office will now only be open from 9am to 4pm Monday to Friday.
Even during these hours, telephones may only be manned from 9am-1pm. Please leave a message if we don’t reply, or call us the following day (note: we close on weekends).

To contact us by email, please use this general email which is checked every working day:
enquiries@tribes.co.uk

We are having a much needed break over the Christmas period and are shutting the office from 24th December. We re-open on 4th January 2021.

 

OUR SPECIALIST WEBSITES

Botswana Specialists Costa Rica Specialists Cruise the Galapagos Peru Specialists Tanzaniaspecialists.co.uk

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