Swissotel Quito

Ecuador

We left our suitcases at the hotel at 7am. Surely they had enough time to take them to our rooms by 6.30pm, when we returned but no, they were nowhere to be found and it was only after telephone calls and Andrea (the Tren Crucero Tour manager)'s persistence that they were delivered at 7pm. We were not pleased. The curtains didn't draw and the blinds couldn't be lowered until we had phoned reception to find out what gadget to use. This may be a 5* hotel but it lacked the personal touch that we found in all the other hotels we stayed in. The air conditioning was noisy but at least it drowned out the traffic noise.

Name: Rosemary, Swansea, Wales

Date of trip: 03/05/2016

Number of people: 2

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Large, modern hotel with good facilities.

Name: Mr. Ryan Cordon

Date of trip: 27/02/2021

Number of people: 2

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Paul-May-2019
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Client Rating for Ecuador 5/5 from 82 reviews

Large, modern hotel with good facilities.

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