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Trapp Family Lodge holiday reviews

Mr. Martin White

Date of trip: 23/11/2019


Number of people: 2

"We knew this may have been a quirky choice, and we knew there was a risk here but it was very disappointing in a number of ways. The location was excellent for being close to the rain forest but was inconvenient for getting to the local town, Santa Elena. It has an interesting history (not connected to the Sound of Music) but it had a strange layout having a breakfast canteen 100 yards+ up a hill, bedrooms on two floors in the main building but also positioned further away from the reception. The weather conditions of high winds and rain were not good for our comfort. The bedroom was impressive on first sight, but it was cold and located at the top of the building in the eye of the wind. We did not sleep well here with noisy wind and a cold room. No heating was available in the room and the portable heater provided in response to our complaint did not make any impact on the temperature of the large room. The restaurant was very basic and the food choice was limited off the same set menu every day. We enjoyed the Monteverde Reserve guided tour very much where again we had a guide who seemed to want to go the extra mile to give us the best experience. As a result, we were treated to a rare sighting of the Resplendent Quetzal, numerous hummingbirds, a tarantula or two, more Howler Monkeys an Agouti and had a wonderful walk in the cloud forest. We also took another tour for a walk and zip wire experience where we undertook another hanging bridges walk (next to the Sky Tram) led by a very knowledgeable 19 year old girl. Again, it was wet but none-the-less rewarding. We had also booked another Zip Wire experience at the Sky Tram. Unfortunately, the weather was not really suitable for flying through the air but was called it off when the Sky Tram itself malfunctioned and had to be winched back to base. Although the problem was fixed it had removed any confidence we had in them and we elected to cancel this part. We wandered into Santa Elena which probably took an hour via a local Women’s Co-operative where we had a taste of the local cuisine and saw interesting crafts for sale. In Santa Elena we also visited the Orchid museum which gave a very fascinating education on these special plants and we also had a tour of the serpentarium which put the dangerous local wildlife into perspective. Both tours are recommended, mainly because of the knowledge of the guides. We ate in the hotel restaurant for two nights but being uninspired by the limited choice of food we took a taxi into Santa Elena for our last night and were rewarded with the best steaks of our holiday in Torro Tinto. Whilst we enjoyed our experience in the Cloud Forest it would have been far more rewarding in a better hotel nearer to Santa Elena. "

customer rating

5/5 from 326 reviews

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facts and information

Time: GMT -6 hours

Flight time: The flying time is about 12 hours from the UK. There are now direct flights from the UK using British Airways. We work with all the major airlines and can offer flights from the UK or via the USA, Panama or a European hub. With the connection times you are looking at around 15 or 16 hours.

Language: Spanish is the official language. English is widely spoken throughout Costa Rica

Visas: Not required for British travellers. Other nationalities should obtain advice from their embassy.

Health: There are no compulsory vaccinations.



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