Tribes Travel

Contact us on 01728 685 971 or by e-mail at amanda@tribes.co.uk or by post at

Tribes Travel, 12 The Business Centre, Earl Soham, Woodbridge, Suffolk, IP13 7SA, UK

Tribes Travel

The art of travelling with respect

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one of our specialist travel team

01728 685 971

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    Tribes Service Reviews

     

    1. ScillyMe
    2. 06/01/2012
    3. 2
      • Excellent

      Excellent

    5. Paul Cook was very knowledgeable and provided lots of helpful suggestions to ensure that our holiday was tailored to our interests
    1. Paul G
    2. 30/12/2011
    3. 2
      • Excellent

      Excellent

    5. The advice given on the itinerary was good, including some helpful advice on hotels which were outside the programme.
    1. Julie and John, Cambridge
    2. 30/12/2011
    3. 2
      • Excellent

      Excellent

    5. Everything arrived as expected and the Tribes level of service was at its normal excellent standard.
    1. Heather
    2. 11/12/2011
    3. 4
      • Excellent

      Excellent

    5. Would definitely recommend Tribes Travel without hesitation.
    1. Donna W
    2. 02/12/2011
    3. 12
      • Excellent

      Excellent

    1. Gemma
    2. 02/12/2011
    3. 12
      • Excellent

      Excellent

    1. Mahmoud
    2. 02/12/2011
    3. 1
      • Excellent

      Excellent

    1. Liz Mclean
    2. 02/12/2011
    3. 12
      • Excellent

      Excellent

    1. Naomi
    2. 27/11/2011
    3. 2
      • Excellent

      Excellent

    5. Everything was wonderful, Hannah is an excellent agent and sorted out all my requests and queries and it was very good.
    1. Jan Gillon
    2. 06/11/2011
    3. 2
      • Excellent

      Excellent

    5. It was easy booking with Tribes, our consultant was prompt and knowledgable and provided us with a booked itinerary at late notice.
    1. Wayne Scott
    2. 04/11/2011
    3. 2
      • Excellent

      Excellent

    1. JonesTheBear
    2. 04/11/2011
    3. 2
      • Excellent

      Excellent

    5. Patient, professional, perfect. Couldn't have hoped for better service in getting the trip organised.
    1. US Passenger
    2. 02/11/2011
    3. 2
      • Excellent

      Excellent

    5. Thanks for your help with this trip.  Your guidance in advance was outstanding, your knowledge superb, and other than the two dissatisfiers above it was overall a great experience.  One item off my bucket list.

    1. Massimo
    2. 01/11/2011
    3. 2
      • Excellent

      Excellent

    1. Rich Thomas
    2. 31/10/2011
    3. 4
      • Excellent

      Excellent

    1. Charles B Geffen
    2. 28/10/2011
    3. 3
      • Excellent

      Excellent

    1. Jon
    2. 25/10/2011
    3. 2
      • Excellent

      Excellent

    1. Isabel & Christian
    2. 25/10/2011
    3. 2
      • Excellent

      Excellent

    1. D and M, St Andrews, Scotland.
    2. 24/10/2011
    3. 2
      • Excellent

      Excellent

    5. The pre-departure arrangements were all we could have hoped for, and Paul, at Tribes could not have been more helpful.
    1. Gill Allard
    2. 21/10/2011
    3. 2
      • Excellent

      Excellent

    5. Simon was very helpful throughout our process of deciding what we were going to do, which boat we would go on. He answered all of our questions with helpful advice and timely.
    1. Jill
    2. 21/10/2011
    3. 2
      • Excellent

      Excellent

    5. Excellent trip tailored to our needs.
    1. Neil
    2. 21/10/2011
    3. 2
      • Excellent

      Excellent

    5. Really enjoyed the suggested stays just off the beaten track that we never would have thought of ourselves. Paul listened to exactly what we wanted and planned a perfect itinerary around that. Timing to include Diwali was perfect as well.
    1. H Hill
    2. 16/10/2011
    3. 4
      • Good

      Good

    1. JB
    2. 15/10/2011
    3. 2
      • Excellent

      Excellent

    1. Lagardo
    2. 15/10/2011
    3. 2
      • Excellent

      Excellent

    1. Cindy
    2. 14/10/2011
    3. 2
      • Excellent

      Excellent

    5. The support and logistics were handled amazingly well.
    1. Patrick & Diana Wheeler
    2. 09/10/2011
    3. 2
      • Excellent

      Excellent

    5. Comprehensive. Would suggest that a head torch is added to the rainforest list. Better than a handheld. Also a head sweatband which I found particularly useful to stop the sweat running into your eyes when taking photos. Photography: Watch humidity. Use drybag and silica gel packets if poss. Change lenses infrequently. Upgrade your advice for digital cameras and not film. Waterproofing is very important for the canoe trips, more in the Huaorani visits than for Sacha. Expect to live in damp clothes. Maximum weight for all luggage for the small plane flight to the Huaorani is 15Kg and so it is best to travel light and leave something in Quito or, better still, get the Quito agents to ship it ahead to the Sacha Lodge. No need for warm clothing, tripod (too cumbersome), smarter shoes or laptop at this stage. Take enough camera flash cards, however. Finally, the tipping of guides is an uncertain business, and it would be good to have some much more concrete suggestions on this. There is a tendency by some to over-tip (for instance Americans) and others follow suit from embarrassment. It can be the single biggest expense at this stage of a trip.
    1. Adam
    2. 05/10/2011
    3. 2
      • Excellent

      Excellent

    5. Very pleased with the package that was put together. The choice of places to visit matched exactly what I had requested at the outset. The information pack with details on local custom, tipping, items to take was spot on and really helpful. There were some deviations from the itinerary once there but these were minor and generally of a positive nature.
    1. Brian
    2. 05/10/2011
    3. 2
      • Excellent

      Excellent

    5. Simon was a great help, especially when we had to rebook to a later date. We would book another trip with Tribes without hesitation.
    1. Mukesh
    2. 03/10/2011
    3. 2
      • Excellent

      Excellent

    5. We had nothing but the best service from Tribes in UK, particularly from Simon, who has been excellent in providing all the necessary travel information and keeping us updated at every stage. He responded by return to all our travel queries at every stage of planning our holidays. Well done. We also appreciated support provided by emergency duty staff on the early hours of our departure on Monday 3 October 2011 when our flight to Madrid was cancelled.
    1. Jenny Stenhouse
    2. 03/10/2011
    3. 2
      • Excellent

      Excellent

    5. Felt as though I was dealing with a friend, despite everything being dealt with largely by email, with a couple of phone calls
    1. Jeff Webster
    2. 24/09/2011
    3. 2
      • Excellent

      Excellent

    5. All pre departure information was provided in a neat and orderly fashion.
    1. Ted Ledger
    2. 22/09/2011
    3. 7
      • Excellent

      Excellent

    5. Hannah did a sterling job on suggestions of where we might visit and the type of accomodation required for a group with varied needs.Always pleased to answer queries when raised and promptly.
    1. Kate Lothian
    2. 19/09/2011
    3. 2
      • Excellent

      Excellent

    5. Very good.
    1. Paul Davies
    2. 18/09/2011
    3. 3
      • Excellent

      Excellent

    5. very good all round. prompt personalized feedback and advice. Good helpful suggestions where required.
    1. Julie and John
    2. 17/09/2011
    3. 2
      • Excellent

      Excellent

    5. This was an an extremely well planned by the Tribes staff and all the guidance and details received were very accurate and everything ran as clockwork.
    1. Paul R
    2. 11/09/2011
    3. 3
      • Excellent

      Excellent

    1. N S
    2. 09/09/2011
    3. 2
      • Good

      Good

    5. 2 of the 4 hotels recommended were very good. The other 2 being Nu House and Jose Antonio were not up to 4 star status and not appealing especially Nu House. Re visit your 4 star hotels. Surely there are certain standards of being a 4 star hotel. The other aspects were a good experience of booking with Tribes.

      Tribes Response - We do not rate hotels by star standard as these vary so much from country to country. We do not describes hotels as being 3 or 4 stars but recommend them to passengers individually based on our experiences and the hotel charcateristics. When passengers often come to us with requests for 3 or 4 star hotels, we try to recommend them hotels which we think are suitable for them based on their preferences and our experiences.

    1. Kim Bates
    2. 09/09/2011
    3. 2
      • Excellent

      Excellent

    5. We received prompt, accurate and helpful service from start to finish - excellent service.
    1. Hilary Cox
    2. 08/09/2011
    3. 2
      • Excellent

      Excellent

    5. We would also definitely recommend Tribes Travel, as you did a great job organising it, and have been very helpful with our enquiries.  The paperwork was also well laid out, with a clear itinerary and good joining instructions and information.

    1. Simon Waller
    2. 06/09/2011
    3. 2
      • Good

      Good

    5. Our itinerary was incorrect. For the day moving from Hazyview to Nottens, the itinerary stated that we had a morning game drive, which was wrong. Also, it would have been very useful to have been told that we should get to Nottens between 2pm (check-in time) and 3pm (high tea).
    1. BenR
    2. 04/09/2011
    3. 2
      • Excellent

      Excellent

    5. Hannah was very helpful, put together a good trip and provided options for us to consider.
    1. Denise
    2. 02/09/2011
    3. 2
      • Excellent

      Excellent

    5. Simon did a great job we had fantastic guides and everything ran to clockwork.
    1. Kathryn
    2. 28/08/2011
    3. 7
      • Excellent

      Excellent

    5. Tiffani couldn't have beenmore helpful. She always responded quickly and even found us a local orphanage to visit.
    1. Scott Hamilton
    2. 19/08/2011
    3. 5
      • Excellent

      Excellent

    5. Couldn't praise Tribes, Hannah in particular, more. A very friendly personal services and all questions and queries promptly answered. Couldn't have been more helpful.
    1. Martyn
    2. 17/08/2011
    3. 2
      • Excellent

      Excellent

    5. Everything was handled extremely well
    1. Tony and Ute Brimson
    2. 14/08/2011
    3. 2
      • Excellent

      Excellent

    5. As with previous Tribes trips we have benefitted from a a very knowledgeable consultant having personal experience of areas to be visited, types of accommodation etc. VERY determined to persevere with finding suitable flights and camps after initial hiccups due to late booking. All documentation received promptly.
    1. Phil Haywood
    2. 14/08/2011
    3. 2
      • Average

      Average

    5. Service was very good at the initiation as Tribes tried to deliver exactly what I asked for. It was let down later by absence of information (on flight changes) and lack of response to e-mail. Also the route and locations were not all as I had requested.

      TRIBES REPLY: Having spoken to Mr Haywood, we discovered that the flight changes mentioned were very last minute changes to a domestic flight from Dar es Salaam. These things do happen, and are of course out of our control. Being so last minute we were also unable to give any warning of this.
      The lack of response to email was one only one occasion. Mr Haywood acknowledged that all other emails were dealt with promptly and well.
      The route and locations were all as discussed with Mr Haywood, but inevitably once on the ground it occasionally happens that personal preference for some places do change what you might have done in hindsight. Happily this does not occur very often, but on this occasion Mr Haywood would have preferred a bit mroe time in one safari camp and less in another, and it does seem that the Zanzibar lodge we recommended to him was not quite right for him. We have apologised for this.

    1. P.Rooke
    2. 12/08/2011
    3. 2
      • Excellent

      Excellent

    5. Everything planned exactly as we wanted. Pre-departure details excellent EXCEPT we were advised that yellow fever vaccination required & you do not need this when travelling from Malawi to S.Africa. (we didn't get them done!)

      Tribes reply: Advice on Yellow Fever changes all the time, sometimes daily.

    1. Helen Purdie
    2. 03/08/2011
    3. 2
      • Excellent

      Excellent

    5. See the comment above - all favourable. We commented that people travelling with other companies did not always get the information we did from Hannah. The details for every camp were spot-on, the information on the area and its peoples great and the advice on tipping was really valuable. We were well prepared.
    1. Granny Margaret
    2. 30/07/2011
    3. 13
      • Excellent

      Excellent

    5. Tracy and all other members of the team were extremely patient and helpful with tailoring our requirements and answering many queries. If prices were comparable I would choose to travel BA rather than Kenya Airways - food and service not bad but not wonderful either and many on-board entertainment outlets (and sometimes whole system) not working (and had feeling unlikely to be repaired)
    1. Steve Todd
    2. 29/07/2011
    3. 4
      • Excellent

      Excellent

    5. The details were comprehensive and any queries we had were dealt with efficiently.
    1. Bob Mudd
    2. 27/07/2011
    3. 3
      • Excellent

      Excellent

    1. Matt & Rachel
    2. 27/07/2011
    3. 2
      • Excellent

      Excellent

    5. Tribes service was outstanding, especially as we were on the other side of the world. Our itinery requirements were satisfied completely
    1. SueRW
    2. 22/07/2011
    3. 4
      • Excellent

      Excellent

    5. Julie worked very hard to help us design our ideal holiday, going through a number of different suggestions, and showing endless patience as we pestered her with emails! Hannah took over shortly before we were due to travel, and has provided a similarly caring and efficient service.
    1. Liz Hexham
    2. 22/07/2011
    3. 4
      • Excellent

      Excellent

    1. Lou
    2. 19/07/2011
    3. 2
      • Good

      Good

    5. The pre-departure information on hotels was excellent.
    1. Family of 5
    2. 15/07/2011
    3. 5
      • Excellent

      Excellent

    1. Caroline
    2. 12/07/2011
    3. 4
      • Excellent

      Excellent

    5. Very efficient and helpful advice from Paul. He was able to answer all sorts of questions and planned a great itinerary for us.
    1. Taylor family
    2. 10/07/2011
    3. 4
      • Excellent

      Excellent

    5. Our consultant, Tracy, was excellent. She responded to our endless questions and steered us towards an itinerary that suited our requirements exactly. All documentation was received promptly and the pre-departure information was very helpful
    1. Barbara McKenzie
    2. 30/06/2011
    3. 2
      • Excellent

      Excellent

    5. Tracy gave us a good mix of experiences within the holiday. It was all put together so seemlessly.
    1. S.
    2. 19/06/2011
    3. 7
      • Good

      Good

    1. Jenny Cox
    2. 15/06/2011
    3. 2
      • Excellent

      Excellent

    5. We have dealt with Tribes before and - as then - received excellent customer service. Couldn't fault anything. Advice was always spot on and someone was always at the end of a phone to answer any queries. Always friendly and patient. Tribes is highly recommended.
    1. Alan Sweetman
    2. 12/06/2011
    3. 2
      • Excellent

      Excellent

    5. Our booking experience was good, Tracy was knowledgable and found us wonderful places to stay. Although, our printed itinerary had a different flight number and time from the tickets which meant we nearly missed one flight. Hannah was incredibly helpful with questions we had while we were away.
    1. Eldon & Jo
    2. 06/06/2011
    3. 2
      • Excellent

      Excellent

    5. Pre-travel info was relevant and comprehensive
    1. Tony Kempster
    2. 02/06/2011
    3. 2
      • Excellent

      Excellent

    5. Hannah was very helpful. When we wanted to change our travel arrangements she handled this with quiet efficiency. Her hotel recommendations in Stone Town were first class and her willingness to try a bit harder to get the dates we needed were also much appreciated.
    1. Anne-Marie Harris
    2. 30/05/2011
    3. 1
      • Good

      Good

    5. Overall good. Pre-departure questions handled very quickly even though my main consultant was away.
    1. Mandy
    2. 25/05/2011
    3. 2
      • Excellent

      Excellent

    5. Yes Paul was excellent with his knowledge, help & advice. I had complete faith in him.
    1. Tony Marsh
    2. 23/05/2011
    3. 3
      • Excellent

      Excellent

    5. Our rather complicated requirements were taken on board and resulted in a tailor made holiday which took all our wishes into account
    1. Jane & Douglas. Leicetershire.
    2. 15/05/2011
    3. 2
      • Excellent

      Excellent

    5. Last minute hiccup with accommodation sorted out quickly and efficiently. Thanks Hannah.
    1. Hil
    2. 08/05/2011
    3. 2
      • Excellent

      Excellent

    5. Paul Cook was extremely helpful and patient due to our indecision at times! We received all the required details in plenty of time and everything went according to plan, which was especailly important when travelling with my 85 year old Mum! I was very impressed with the care and attention given to organising our trip - thank you.
    1. Mike
    2. 06/05/2011
    3. 2
      • Excellent

      Excellent

    5. This was the first holiday were we decided to use a travel company, mainly because of our complete absence of Portuguese. We had not realised how personalised their service could be, tailoring everything to our needs (dates, diets, locations). Thanks, Paul!
    1. Adam + Sarah
    2. 04/05/2011
    3. 2
      • Excellent

      Excellent

    5. Tribes were very helpful and dealt promptly with any requests we had. They invested a lot of time and effort to help put together our dream honeymoon itinerary. We did have to chase our tickets 4 weeks before leaving and one set of flight e-tickets were missing but no probs! Maybe due to our lead travel consultant leaving and passing info on to colleagues... Honeymoon gift voucher service for our wedding gifts was fantastic. All our guests commented how good the service was when they phoned. Lovely to come back to personalised vouchers.

    1. Geoff Roberts
    2. 02/05/2011
    3. 2
      • Excellent

      Excellent

    1. Alison Thomas
    2. 01/05/2011
    3. 1
      • Excellent

      Excellent

    1. Monica
    2. 22/04/2011
    3. 2
      • Excellent

      Excellent

    1. Jennie & Roy
    2. 19/04/2011
    3. 2
      • Excellent

      Excellent

    5. Listened to what we required and, what's more, delivered exactly what was required.
    1. Gill Steinberg
    2. 17/04/2011
    3. 2
      • Excellent

      Excellent

    5. Very impressed with advice I received before booking to ensure I went at the right time to see Waved Albatross.
    1. bev costello
    2. 17/04/2011
    3. 2
      • Excellent

      Excellent

    5. Yes we felt that Tracy was there for us in every way
    1. Adela Gregory
    2. 16/04/2011
    3. 1
      • Excellent

      Excellent

    5. The information provided was very detailed and accurate.
    1. Debbie Gilliland
    2. 15/04/2011
    3. 3
      • Excellent

      Excellent

    5. Tribes provided an excellent service in terms of developing a custom-made itinerary and being responsive to queries.
    1. Tyla
    2. 09/04/2011
    3. 1
      • Excellent

      Excellent

    5. Very supportive and informative. Couldn't be better.
    1. Jo & Nick Bushrod
    2. 02/04/2011
    3. 2
      • Excellent

      Excellent

    5. Very attentive and making appropriate suggestions for our requirements.
    1. Clive and Lynn Fletcher
    2. 01/04/2011
    3. 3
      • Excellent

      Excellent

    5. Julie and Tribes were attentive and knowledgeable. All pre departure information was on time and accurate.
    1. Chris Ennew
    2. 28/03/2011
    3. 2
      • Excellent

      Excellent

    5. Excellent service, prompt and friendly with all the information we required.
    1. Wendy & Stephen
    2. 23/03/2011
    3. 4
      • Excellent

      Excellent

    5. Very knowledgeable consultants. Queries usually answered within 24 hours.
    1. Colin Bailey-Wood
    2. 17/03/2011
    3. 2
      • Excellent

      Excellent

    1. maggie
    2. 05/03/2011
    3. 2
      • Excellent

      Excellent

    5. Simon was very helpful and answered our queries promptly and comprehensively.
    1. vanessa Scholfield
    2. 04/03/2011
    3. 2
      • Excellent

      Excellent

    5. Julie Croucher was very helpful, responsive and knowledgeable. Dealing with a small specialist trave company is definitely a real plus.
    1. Simon Bridle
    2. 04/03/2011
    3. 2
      • Excellent

      Excellent

    1. Sue Bryant
    2. 26/02/2011
    3. 4
      • Excellent

      Excellent

    5. Paul was great helping us to put together the holiday, very impressed by the choice of accomodation. Responses always prompt to queries. This is the second time we have used Tribes for travel to Africa and certainly can highly recommend to anyone. Amazes me how we are always met & greeted at every stop and efficiently taken to our onward destinations. In Morrocco transport in very comfortable Mercedes people carriers!
    1. Jim and Gillian Macpherson
    2. 25/02/2011
    3. 2
      • Excellent

      Excellent

    5. It was also the first time we have used Tribes and we have to say the organisation has been absolutely spot on. Pretty much everything went to plan. Thanks Paul.
    1. a Canadian traveller from Calgary
    2. 24/02/2011
    3. 2
      • Excellent

      Excellent

    5. For a last minute booking the service was truly impressive. Tribes' local partner in Morocco also displayed a high level of customer service. Especially when we changed our itinerary due to rain and snow.
    1. Stephen and Frances Pick
    2. 21/02/2011
    3. 2
      • Excellent

      Excellent

    5. We received all details we hoped and asked for and found our consultant and his spoken and written comments correct and very helpful. We would book with Tribes again.
    1. Leanne
    2. 19/02/2011
    3. 2
      • Excellent

      Excellent

    5. Hannah was excellent very informative and helpful everything ran so smoothly.
    1. Cathy Letchworth
    2. 19/02/2011
    3. 2
      • Excellent

      Excellent

    5. I was reassured every step of the way and given different options.
    1. JaneD
    2. 18/02/2011
    3. 4
      • Good

      Good

    5. Tribes were very knowledgeable and extremely helpful, and put up with endless questions and changes of itineraries from us. My only criticisms are small - our invoice said we'd booked a 4x4 but when we inquired furhter there was no guarantee of a 4x4. In fact there was no problem as the car we were given was indeed a 4x4 but it was just a slight pain to have the doubt. Also, I didnt realise the wealth of information that we would get on arrival from the South African host so I wasted money on buying a road atlas which we were given, and wasted time on looking up and printing out driving instructions which were supplied to us.
    1. AZ
    2. 15/02/2011
    3. 2
      • Excellent

      Excellent

    5. Much appreciated the service, support and quick response to queries etc
    1. Peter Cooper
    2. 14/02/2011
    3. 4
      • Excellent

      Excellent

    5. Great advice to visist Madikwi game park rather than Pilansburg. We visited both during our stay and found them to be excatly as described. Viewing was certainly better at Madikwe.
    1. Clouth/J
    2. 10/02/2011
    3. 2
      • Excellent

      Excellent

    1. Sandra
    2. 09/02/2011
    3. 2
      • Excellent

      Excellent

    5. Julie did an excellent job juggling accomodation to make our itinery work and finding affordable flights
    1. Tony
    2. 07/02/2011
    3. 2
      • Excellent

      Excellent

    1. Paul
    2. 30/01/2011
    3. 2
      • Excellent

      Excellent

    5. Although we had done a fair amount of research ourselves, we found Tribes very helpful in planning the itinerary and providing the balance we hoped to achieve.
    1. Robin Cooke-Hurle
    2. 26/01/2011
    3. 2
      • Excellent

      Excellent

    5. We were delighted with the service from Tribes.
    1. John & Linda Southwell
    2. 17/01/2011
    3. 2
      • Excellent

      Excellent

    5. Excellent service right from putting the itinery together to the timely receipt of all our documents. Everything worked like clockwork transfer vehicles arrived on the dot and in a country that has more than its fair share of poor standard the vehicles used were first class. Good well informed advice on the locations and timings suggested were given
    1. Michael Walter
    2. 10/01/2011
    3. 2
      • Excellent

      Excellent

    5. Of course a million thanks to Hannah and colleagues for their usual excellent professional service and all the advice and help. Tribes agents on the ground were brilliant and I would certainly use them again €“ we will go back some day I hope.
    1. Chris and Kate Pare
    2. 10/01/2011
    3. 2
      • Excellent

      Excellent

    1. Marianne Coleman
    2. 10/01/2011
    3. 4
      • Excellent

      Excellent

    5. Except for the travel arrangements - see box above. Small point but it would have been good to have been told that no alcohol is served anywhere in Quito after 4 pm every Sunday.
    1. The Brindles
    2. 08/01/2011
    3. 2
      • Excellent

      Excellent

    5. Paul was fantastic and his advice was invaluable. His recommendations of boat, itinerary and hotel were spot on. We are grateful for his patience and expertise. It is entirely down to him that our holiday was as fabulous as it was.
    1. Seymour and Anula
    2. 04/01/2011
    3. 2
      • Excellent

      Excellent

    5. Paul gave us lots of very helpful information following our initial enquiry, plus answered all our extra questions just prior to departure in a very comprehensive way. Really helped us with info on how much cash to take, what kind of clothes needed for the time of year we were travelling etc etc.
    1. David Alderton
    2. 03/01/2011
    3. 3
      • Excellent

      Excellent

    1. Joan
    2. 29/12/2010
    3. 2
      • Good

      Good

    1. Peter and Jude
    2. 26/12/2010
    3. 2
      • Excellent

      Excellent

    5. Excellent, Paul in particular was very helpful answering a range of questions with good humour.
    1. Alison, London
    2. 25/12/2010
    3. 1
      • Excellent

      Excellent

    5. The depth and breadth of knowledge of the Tribes team is really impressive. Their ability to tailor make a holiday that meets your needs is second to none.
    1. Megan
    2. 21/12/2010
    3. 2
      • Excellent

      Excellent

    5. Hannah was a pleasure to work with during the trip planning process, and Julie did a really great job helping us deal with a delay in our trip after Heathrow was shut down.
    1. Sarah Phaup
    2. 20/12/2010
    3. 4
      • Excellent

      Excellent

    1. Geoff Furber
    2. 20/12/2010
    3. 2
      • Excellent

      Excellent

    5. Tribes provided a personal and efficient service from our initial enquiry to returning from the holiday.
    1. Sallie Parker
    2. 15/12/2010
    3. 7
      • Excellent

      Excellent

    5. Tribes were excellent especially the communication, Julie always responded to my emails sometime even after hours which is when I was at home to deal with personal correspondence. If Julie was away she kept me informed and a colleague was always available to help. I felt confident travelling that the group had a supportive, knowledgable agent which is so important when travelling to more developing countries. Would definately use Tribes again, especially if returning to Africa.
    1. Julie and John, Cambridge
    2. 23/11/2010
    3. 2
      • Excellent

      Excellent

    5. Throughout the planning stages we had excellent service and the information provided was first class, maintaining your high standards
    1. Miriam H M Lenehan
    2. 23/11/2010
    3. 2
      • Excellent

      Excellent

    5. Tribes were always at the end of the emails when I had lots of questions. The only area where I would say we could have been better advised before we were on our honeymoon was regarding tipping. We just did what we thought best but hopefully it was right and the amount of cash we took as discussed with Polly was fine ($400 on tips and few mementos, visas until we got to Livingstone). Conor said that Tribes should warn people of the hassle they will get when all the locals descend on them at the Zambian shores and again at Victoria Falls which was worse than Marrakech souks and various tourist places I've been in Cairo and Istanbul. The locals will pester and harass you and not let you look at stalls in even 1 second of peace and one tried to guide us from Zambia - Zimbabwe eventually we shook him off and he ended up getting into a fight with an armed guard and getting arrested.
    1. Lesley
    2. 17/11/2010
    3. 1
      • Excellent

      Excellent

    5. I loved receiving everything in the post rather than copius emails,It might be old fashioned but many of us only have printers etc at work. to receive the bundle and be able to go thru all the info was great.
    1. D Massie
    2. 13/11/2010
    3. 2
      • Excellent

      Excellent

    5. We have never dealt with a more professional service provider
    1. Mr Baker
    2. 10/11/2010
    3. 2
      • Excellent

      Excellent

    1. Paul Griffin
    2. 08/11/2010
    3. 2
      • Excellent

      Excellent

    5. This was my first trip into Morrocco and so I had little background on distances, standards or costs of accomodation. Tribes provided that experience.
    1. DandR
    2. 07/11/2010
    3. 2
      • Excellent

      Excellent

    5. Observation. Some of our e-tickets were not forwarded. Aircraft Departure times were wrong. Fortunately we were at Maun Airport early therefore no problem.
    1. Paul Doe
    2. 03/11/2010
    3. 2
      • Excellent

      Excellent

    5. All by email and phone but speedy and courteous even when changes were made
    1. James
    2. 02/11/2010
    3. 2
      • Excellent

      Excellent

    5. Brilliant Service, Hannah the African travel Co-ordinator was fantastic, highly recommend and would travel with Tribes again in the future. The literature provided as highly informative and the holiday was booked with very efficiently and was no hassle at all. Great Service, Great Holiday!!
    1. William and Becca
    2. 30/10/2010
    3. 2
      • Excellent

      Excellent

    1. Parker clan.
    2. 26/10/2010
    3. 4
      • Excellent

      Excellent

    5. We can only sing praise for the Tribes team. I gave them a short (and slightly vague) brief, with which they interpreted perfectly and professionally.
    1. Granpa
    2. 25/10/2010
    3. 2
      • Excellent

      Excellent

    5. The information from Paul was first class.
    1. Adams family
    2. 24/10/2010
    3. 4
      • Excellent

      Excellent

    5. Julie Croucher's customer service was fabulous. She gave us all the information we required, was always on hand to deal with questions and ensured all pre-departure arrangements were in order.
    1. David
    2. 23/10/2010
    3. 2
      • Excellent

      Excellent

    5. Really took on board our thoughts on where we wanted to go and, quite rightly, advised us that it was "ambitious" (my word) for the time allocated. Put together a perfect package that ticked as many boxes as possible - could not have been more pleased. This was a truly memorable holiday - one of the best, in fact.
    1. Sam G
    2. 22/10/2010
    3. 2
      • Excellent

      Excellent

    1. Bob and Margaret
    2. 21/10/2010
    3. 2
      • Excellent

      Excellent

    1. BB
    2. 20/10/2010
    3. 2
      • Excellent

      Excellent

    5. Throughout the trip we said "Thank you, Tracy, you got it right again." Tracy, our consultant, took infinite trouble to get to know us, our interests and what we wanted to get out of this special trip to celebrate our 60th birthdays. Throughout the planning stage, even when we were talking to more than one agent, she was always there for us with ideas, alternatives and just advice. She happily incorporated parts of the trip we ourselves specified; came up with brilliant ways structuring the itinerary without exhausting ourselves; and dealt with a last-minute crisis without batting an eye-lid - and at no extra cost! From a wider perspective, even when Tracy was not herself there, someone else in the Tribes office very capably dealt with queries.
    1. Jules
    2. 17/10/2010
    3. 2
      • Excellent

      Excellent

    5. Faultless, kept informed all the way and any questions I had were answered fully, politely and with sincere knowledge and understanding.
    1. Gordon
    2. 13/10/2010
    3. 2
      • Excellent

      Excellent

    5. We did most of our arrangements via e-mail, just easier when you are working. They have us down to a tee now. Worked up a recommendation and adjusted it to meet time and budget constraints. Other people stepped into the breech to answer last minute questions when Hannah was away. Great experience.
    1. Lears
    2. 11/10/2010
    3. 2
      • Excellent

      Excellent

    5. Nick was full of praise for Paul and he was most helpful and sent good details of the trip. The one thing he didn't quite take on board was the level of our requirements. A choice of some less expensive and luxurious hotels would have been good. When, early on, we lost all our papers on the trip he quickly forwarded all the vital stuff.
    1. Ferrari
    2. 11/10/2010
    3. 2
      • Excellent

      Excellent

    1. Andy G
    2. 10/10/2010
    3. 2
      • Excellent

      Excellent

    5. My first port of call Dan was very helpful in the preliminary stages of planning with dates, availibility and prices. When Dan went on holiday Paul took over and did an excellent job of all the booking work, he even replied to every panicky last e-mail with the calm assurance we needed.
    1. Kerry O'donoghue
    2. 09/10/2010
    3. 3
      • Excellent

      Excellent

    1. John Hughes
    2. 05/10/2010
    3. 2
      • Excellent

      Excellent

    5. Helpful and knowledgeable - local information about the camps was a real bonus.
    1. Fiona McNeill
    2. 03/10/2010
    3. 2
      • Excellent

      Excellent

    1. carolyn
    2. 02/10/2010
    3. 2
      • Excellent

      Excellent

    5. Booking procedures were easy and any questions I had were answered fully and quickly, and I will always be grateful that you pointed me in the direction of Moolmanshoek.
    1. Louise
    2. 02/10/2010
    3. 2
      • Excellent

      Excellent

    5. This is our second tailor made holiday with Tribes, both done at short notice and both were excellent. Thanks Paul.
    1. Steve Moyes
    2. 01/10/2010
    3. 2
      • Excellent

      Excellent

    1. Gordon Farrell
    2. 29/09/2010
    3. 2
      • Excellent

      Excellent

    5. It was a bit worrying not to have some tickets, hotel vouchers etc in hand but in the event there were no problems. Everything worked out very well, no hitches.
    1. Frank and Sandra
    2. 28/09/2010
    3. 2
      • Excellent

      Excellent

    5. Given the short notice, we got all our documents by e-mail and from the rep on the first day of the holiday. They had all the details necessary
    1. Ian Furbank
    2. 26/09/2010
    3. 2
      • Excellent

      Excellent

    5. Julie Croucher has been brilliant; she listened to what we wanted, advised according to our preferences and previous experiences and then came up with a package that was truly astonishing. I have never before come across a travel agent/consultant who seems genuinely excited by the prospect of arranging a holiday for us.
    1. Liz & Dave, UK
    2. 20/09/2010
    3. 2
      • Good

      Good

    5. I was very impressed at the amount of assistance that Paul gave in putting together my itinerary, accommodating my requirements. Might be worth advising other clients that want to do additional activities to book these before they go. My hotel at the Red Sea was fully booked for snorkelling but I managed to arrange an alternative.
    1. Laurie
    2. 17/09/2010
    3. 2
      • Excellent

      Excellent

    5. Julie, you are a gem. From the beginning emails, you felt like a friend and we trusted your information and suggestions. You responded immediately to all enquiries with patience and an obvious love for Africa. We were given all the information we needed to keep us safe and the trip trouble-free.
    1. John & Judy
    2. 16/09/2010
    3. 2
      • Excellent

      Excellent

    5. Hannah was very helpful and knowledgeable having recently visited Botswana and a number of the camps where we stayed.
    1. David
    2. 15/09/2010
    3. 1
      • Excellent

      Excellent

    5. Thank you for organising a wonderful holiday. The travel arrangements went without a hitch.
    1. Caron Davies
    2. 12/09/2010
    3. 2
      • Good

      Good

    5. slight mix up over pricing in the first instance, meant I was not sure about the comparison and deal I was getting.
    1. Caroline
    2. 11/09/2010
    3. 1
      • Excellent

      Excellent

    5. Dan was very helpful, from suggesting the initial itinerary and making the changes I needed to ensuring that I had all the information before I went
    1. Sue Bryant
    2. 10/09/2010
    3. 2
      • Excellent

      Excellent

    5. Hannah answered all queries promptly, was very considerate & helpful throughout.
    1. Sharon, Twickenham, London
    2. 08/09/2010
    3. 2
      • Excellent

      Excellent

    5. No problems here are all. Paul was very efficient and helpful with any questions I had.
    1. Carole and Jason
    2. 05/09/2010
    3. 2
      • Excellent

      Excellent

    5. Excellent. All necessary details received. We were kept up to date on any changes, etc.
    1. Sally
    2. 04/09/2010
    3. 1
      • Excellent

      Excellent

    5. Paul was very helpful and answered my queries promptly
    1. Brian
    2. 02/09/2010
    3. 3
      • Good

      Good

    5. We helped in picking Cafe No Mar which was an enjoyable stay given the region and what we were going on holiday for. All flights and transfers worked as plan. We were advised to take us dollars when in actual fact the local currency was mostly used with SA Rand also widely accepted. We did find outlets who wouldn't take US Dollars.
    1. Anne L
    2. 31/08/2010
    3. 2
      • Excellent

      Excellent

    5. Truly truly amazing, thank you so much for all your help and recommendations in preparation for the trip
    1. Mr & Mrs Bowers
    2. 31/08/2010
    3. 2
      • Excellent

      Excellent

    5. Great! Staff are very helpful, informative and knowledgeable
    1. Stephanie Holmes
    2. 29/08/2010
    3. 2
      • Excellent

      Excellent

    5. Compared to other travel companies I have used, the level of service and quality of pre-departure information was excellent, we felt very well prepared for our trip!
    1. Prentice
    2. 28/08/2010
    3. 4
      • Excellent

      Excellent

    1. Mr and Mrs C
    2. 26/08/2010
    3. 5
      • Excellent

      Excellent

    5. Our consultant was brilliant, her advice spot on, the itinerary worked really well.
    1. Peter & Frances.
    2. 20/08/2010
    3. 2
      • Excellent

      Excellent

    5. See above.
    1. Elizabeth
    2. 13/08/2010
    3. 2
      • Excellent

      Excellent

    5. Helpful and professional without fuss.
    1. David Kennedy
    2. 08/08/2010
    3. 3
      • Excellent

      Excellent

    5. Very helpfull advice and personal touch from Julie
    1. Miles & Erin
    2. 08/08/2010
    3. 2
      • Excellent

      Excellent

    5. Good itinerary, matched around what we asked for. that's not a glib comment, as the other operator at a competitor that we spoke to was enormously patronising. Appreciated.
    1. Nick Gordon
    2. 08/08/2010
    3. 2
      • Excellent

      Excellent

    5. Tracy was a tremendous help and the expert advice we received was welcome and crucial. We were sent an in-depth itinerary (in plenty of time), complete with background information and advice on all relevant topics. It quickly became our holiday 'bible'.
    1. David Waters
    2. 07/08/2010
    3. 4
      • Excellent

      Excellent

    5. Everything happened that we needed to happen. Not always as we had expected, but it all happened. Only irritation was believing we had booked premium economy seats for our return journey - outward we were shown as class 'o' and return class 'n', we assumed these different letters meant different classes of travel - so incurring a 1,200 additional cost at the flight desk. Note for others - Zambia require $50 cash visa for each entrant to their county.
    1. Bill & Sue Hurtley
    2. 07/08/2010
    3. 2
      • Excellent

      Excellent

    5. Hannah advised us on perfect resort and hotel choices. We were provided with full and detailed information before departure. It was very useful to have all details in a personalised booklet, complete with photographs. Everything was just as described.
    1. Julie and John Spence
    2. 05/08/2010
    3. 2
      • Excellent

      Excellent

    5. We cannot fault the assistance and guidance we were given during the planning of the holiday. Every query we had was dealt with quickly and efficiently.
    1. David Purcell
    2. 04/08/2010
    3. 2
      • Excellent

      Excellent

    5. Could not have been better, Julie was on the ball.
    1. Bob Mudd
    2. 02/08/2010
    3. 3
      • Excellent

      Excellent

    5. See above I suppose. Everything was excellent and it was nice being met in Jo'berg and passing through customs checks there so quickly. All of the information you sent was accurate, concise and helpful.
    1. Jane
    2. 27/07/2010
    3. 2
      • Excellent

      Excellent

    1. Pat & Bob
    2. 24/07/2010
    3. 2
      • Excellent

      Excellent

    5. Thank you for organising our holiday so efficiently. All the travel arrangements were excellent.
    1. Annemarie Williams
    2. 19/07/2010
    3. 2
      • Excellent

      Excellent

    5. Friendly and helpful and there is always someone at the end of the phone to answer any questions
    1. John Balladon
    2. 18/07/2010
    3. 3
      • Excellent

      Excellent

    5. Everything we discussed or ask for from Hannah, we received. She always came back to us promptly and kept us up to date at all times. All documents arrived well in time and the final joining instructions were very helpful and although we did not need to use them, we were glad to have them!
    1. Oscar Balladon
    2. 18/07/2010
    3. 3
      • Excellent

      Excellent

    5. The whole process of booking etc. was a pleasure. Transfers, transport, itinerary etc all smooth with no problems at all - Thank you Hannah.
    1. David&Jay
    2. 17/07/2010
    3. 2
      • Good

      Good

    5. Consultant was knowledgable about the area we wanted to go to, and made suggestions for places we had not thought of going to. The whole trip was totally tailor made, and Tribes had no problem with us changing our minds on the itinerary plenty of times before we finalised.
    1. Waitt family
    2. 17/07/2010
    3. 4
      • Excellent

      Excellent

    5. Experience very positive. Paul was informed and responsive. Pre-departure details exactly what we required.
    1. B & K
    2. 14/07/2010
    3. 2
      • Excellent

      Excellent

    5. Efficient service throughout. Prompt response to requests and paper-work accurate and descriptive.
    1. Jeff Webster
    2. 13/07/2010
    3. 2
      • Excellent

      Excellent

    5. Julie's first hand knowledge of the area we were travelling to enabled us to plan the locations carefully and more importantly in choosing the best time of the year to visit so that we could see the animals we wanted to see.
    1. Bojana
    2. 10/07/2010
    3. 2
      • Excellent

      Excellent

    5. We have used Tribes before and would do so again, all pre trip information and discussions about the itinerary were great.
    1. Ingeborg
    2. 07/07/2010
    3. 4
      • Excellent

      Excellent

    5. This is not the first time Tracy has arranged a family trip for us, and she does a fantastic job every time!
    1. Vernon
    2. 04/07/2010
    3. 2
      • Excellent

      Excellent

    5. Julie was particularly responsive when we decided we needed to get home early (as Linsey was sick!)
    1. tarric
    2. 01/07/2010
    3. 3
      • Good

      Good

    5. Good correspondence, listened to what was required and questions answered quickly
    1. An intrepid traveller.
    2. 26/06/2010
    3. 2
      • Excellent

      Excellent

    5. Always extremely helpful both in a reactive and proactive way.It was obvious from the outset that all our needs were going to be applied to the holiday. This was achieved through the consultant regularly sharing thoughts and ideas with us and ensuring we were happy.All correspondence was received clearly and promptly.
    1. Julian Thompson
    2. 20/06/2010
    3. 2
      • Excellent

      Excellent

    5. The help planning and booking was excellent.
    1. Janet
    2. 17/06/2010
    3. 5
      • Excellent

      Excellent

    5. Julie took an enormous amount of care in helping us to plan an unforgettable holiday. She had first hand knowledge about the places we wanted to see and things we wanted to do and all our questions were answered very promptly either by email or phone. We also received excellent support from Tribes when we were delayed on our return home.
    1. Paul and Hazel
    2. 14/06/2010
    3. 2
      • Excellent

      Excellent

    5. What stood out for us when we started looking at our safari booking options was the level of knowledge and directly relevant experience that Julie had about Zambia. She spent several long conversations on the phone answering my questions and ensuring that I had enough details so that I felt I was making informed decisions about the details of our holiday. The information pack was detailed and very helpful. A little bit more detail of the transfer procedures, especially for our Mfuwe to Livingstone flights might have been useful. But other than that we had everything we needed.
    1. The Browners
    2. 12/06/2010
    3. 4
      • Excellent

      Excellent

    5. Excellent pre-trip consultation and information.
    1. YY Chin
    2. 06/06/2010
    3. 1
      • Excellent

      Excellent

    5. As it has been through the years. That is why satisfied customers return.
    1. Jenny Chantler
    2. 04/06/2010
    3. 1
      • Excellent

      Excellent

    5. Tribes has been so wonderful to deal with in every way, particularly over their generous handling of "the ash cloud" crisis. My brother recommended the company, and my consultant Julie, and he was spot on.
    1. alf - UK
    2. 01/06/2010
    3. 2
      • Excellent

      Excellent

    1. Mr A Palmer
    2. 28/05/2010
    3. 2
      • Excellent

      Excellent

    5. Great communication
    1. Jay and Kay(senior citizens!)
    2. 17/05/2010
    3. 2
      • Excellent

      Excellent

    5. We have used Tribes before and the standard is still the same. Excellent listening skills by the staff to ensure they give the advice and itinerary most suited to you. Their first hand experience and enthusiasm are also very infectious.
    1. Jo & Justin Hillier - UK
    2. 14/05/2010
    3. 2
      • Excellent

      Excellent

    5. Our consultant Paul (and in his absence his colleagues) were very helpful and we received information promptly which was especially useful as we booked quite close to our departure date. We found the booking pack helpful, especially the packing list.
    1. A Thomas - UK
    2. 29/04/2010
    3. 1
      • Excellent

      Excellent

    5. Paul clearly has personal knowledge of the areas that he recommended for my holiday - that personal touch makes all the difference!
    1. Caroline
    2. 24/04/2010
    3. 1
      • Excellent

      Excellent

    5. Paul Cook was very helpful and knowledgeable
    1. Softcat Ltd (company incentive for group of 27)
    2. 22/04/2010
    3. 27
      • Excellent

      Excellent

    5. Dan has been a fantastic account manager, he has provided all the relevant information and kept us updated all the way through the planning. I think it really pays to have an account manager that has a detailed knowledge and experience of the place we visited.
    1. David & Pamela Shadwell
    2. 10/04/2010
    3. 2
      • Excellent

      Excellent

    5. Service was excellent with prompt and reliable communication. The documentation provided was also of a very high standard.
    1. Anthony Ainsworth - UK
    2. 06/04/2010
    3. 4
      • Excellent

      Excellent

    5. Paul was very helpful in tailoring itinerary to suit our dates and to resolve any queries and questions.
    1. DB - London, England
    2. 02/04/2010
    3. 6
      • Excellent

      Excellent

    5. My Tribes consultant was very knowledgeable, responsive and helpful, providing many good suggestions which improved our trip. A key factor in making this trip so successful was Tribes' ability to tailor the trip to meet our particular requests on dates and itinerary.
    1. Sue W
    2. 31/03/2010
    3. 4
      • Excellent

      Excellent

    5. Booking with Tribes was a pleasure. Paul was clearly very knowledgeable, and patient - prepared to consider various changes of ideas, give advice and answer questions. Pre-departure information was excellent - detailed, and informative. The only bit of information that could usefully be added is that the airline flying between Quito and Napo does not allow you to take any aerosol sprays on board (none of the other airlines used, e.g. to Galapagos had this rule), so our poor guides had to look after several cans of deodorant while we were away! It would have been useful to be aware of this before we left.
    1. Dorothy and Roger, Nottingham
    2. 31/03/2010
    3. 2
      • Excellent

      Excellent

    5. We found Tribes an excellent company to deal with and we were hugely impressed with the help they gave us during the ash crisis. We will definitely use them again.
    1. Caroline Reid - UK
    2. 27/03/2010
    3. 2
      • Excellent

      Excellent

    5. In general the organisation of the holiday was excellent and we have no major complaints about this. The service of Tribes in the UK was brilliant, Paul was exceptionally helpful at all stages even the difficult ones. We were slightly less impressed with the Indian ground handler however - They had changed our itinerary when we arrived. It was only a minor change that meant we spent our last night at Dhikala rather than the second to last, however this meant we had to travel out of the forest, to the airport and home in the same clothes rather than having a chance to change at Tiger Camp. Our final itinerary that came with the bill had different details to that we were given on arrival. Tribes Response: This change was forced by an overbooking at the government-run lodge inside Corbett National Park, requiring the dates to be changed by our ground handlers in India at the last minute. The government-run lodges are the only ones inside Corbett, so we do use them for their location, but we are aware they do have problems with their organisation. - Also in Delhi we were dropped off at the station early by the driver and left, there was no-one to guide us into the station and make sure we got onto the train. The porters at this station were very insistent and I am sure the lack of a guide meant we got ripped off and even then he wanted more money from us. (The driver at the other end stayed with us until we were on the train and in the correct carriage which was more acceptable). Tribes Response: This was a mistake by our ground handlers - our passengers should be taken to their seat on the train. - Finally as detailed in the travel section below we weren't booked into the same compartment on the train from Katni to Agra. Tribes Response: The allocation of berths on the train is handled by the bureaucracy of Indian Railways. While couples should be allocated berths together, we can not guarantee this as it is out of our control.
    1. Bernie C
    2. 20/03/2010
    3. 2
      • Excellent

      Excellent

    5. Paul was always available in the planning and run-up to the holiday and ready to help out in a constructive way with any questions or queries. Excellent service.
    1. Gabrielle Dolan
    2. 17/03/2010
    3. 2
      • Excellent

      Excellent

    5. Tribes were very helpful. Dan was always there to answer any queries. The information given beforehand seemed very detailed and was very helpful.
    1. Greg
    2. 08/03/2010
    3. 2
      • Good

      Good

    1. hanasan
    2. 07/03/2010
    3. 2
      • Excellent

      Excellent

    5. Booking a trip with Tribes was very easy. Everything was clearly communicated to us. We received all the information before our departure as promised.
    1. Lyn - Sheffield UK
    2. 06/03/2010
    3. 2
      • Excellent

      Excellent

    5. We needed to fit into exact dates due to work etc, Paul our organiser managed to fit everything we wanted into 5 days/6 nights on budget and on the dates we needed. A really personal and attentive service. Thanks!
    1. Maureen and Mary - UK
    2. 03/03/2010
    3. 2
      • Excellent

      Excellent

    5. We were particularly impressed with your agent in India. We were rung half way through to check on our satisfaction and as soon as they heard about my damaged luggage they were checking that it could be mended.
    1. Judy & Rodolfo
    2. 28/02/2010
    3. 2
      • Excellent

      Excellent

    5. We thank you and all your operators in Kenya for providing us with an amazing holiday.
    1. Jeff Webster, Suffolk, UK
    2. 12/02/2010
    3. 4
      • Excellent

      Excellent

    5. Your personal knowledge of the camps & lodges certainly makes sure that your clients get the best and most comfortable places to stay. By staying in the north of Kanha, on your advice, we avoided the crowds which are inevitable when staying near the south gate.
    1. Karen Griffiths
    2. 11/02/2010
    3. 4
      • Good

      Good

    5. Julie was excellent. The lower rating is merely because of the communication breakdown after my initial enquiry.
    1. Mr P Ross, UK
    2. 02/02/2010
    3. 8
      • Excellent

      Excellent

    5. Brochure was very clear, local partners very good.
    1. A Wright, UK
    2. 29/01/2010
    3. 12
      • Excellent

      Excellent

    5. Paul was very helpful and patient. All our queries were answered promptly. An excellet service.
    1. J.Lewis, UK
    2. 14/01/2010
    3. 2
      • Excellent

      Excellent

    5. Paul has been fantastic throughout with his help and advice making our holiday stress free and so memorable. We wouldn't hesitate in recommending your travel services.
    1. Mr R Zerneck, USA
    2. 13/01/2010
    3. 2
      • Excellent

      Excellent

    5. We thank Julie Croucher for all her advic, suggestions, and competence in putting this trip together with us.
    1. Ms E Henshaw, USA
    2. 13/01/2010
    3. 2
      • Excellent

      Excellent

    5. We would definitely do a trip with Tribes again. Julie Croucher was incredible. She had so much knowledge of the area and I cannot thank her enough for her thorough, courteous and prompt responses.
    1. S Milne
    2. 28/12/2009
    3. 2
      • Excellent

      Excellent

    1. S Baron, London
    2. 26/12/2009
    3. 2
      • Excellent

      Excellent

    5. Very helpful. Gave us some good ideas and we went of a couple of places we wouldn't have gone to without their advice.
    1. Adele R, UK
    2. 24/12/2009
    3. 4
      • Excellent

      Excellent

    5. Really good pre-travel info and Hannah always willing to answer any queries on the phone.
    1. Mr E Bolt, UK
    2. 22/12/2009
    3. 2
      • Excellent

      Excellent

    5. The advice and details we received prior to travel were always excellent, helpful and good timely reminders. Thanks.
    1. J Davenport, Lancs
    2. 20/12/2009
    3. 2
      • Excellent

      Excellent

    5. Thank you for taking the time to keep us fully informed and for being patient enough to answer my hundreds of questions. You worked hard to support us and to provide a bespoke holiday.
    1. Gavin Draper, UK
    2. 19/12/2009
    3. 1
      • Excellent

      Excellent

    1. Simon Armstrong
    2. 18/12/2009
    3. 5
      • Excellent

      Excellent

    5. Paul\'s advice and level of attention was great!
    1. Mrs J Cox, UK
    2. 03/12/2009
    3. 2
      • Excellent

      Excellent

    5. Full marks to Julie Croucher who was fabulous (and very patient with all my enquiries!). She was knowledgeable and dealt with all enquiries very efficiently. I would certainly deal with Tribes again and in fact have wholeheartedly recommended them to others who are considering travelling to Africa.
    1. Ms H Jones, UK
    2. 02/12/2009
    3. 2
      • Excellent

      Excellent

    5. Very personal service and we particularly appreciated the first-hand experience of our advisors. This gave us a great deal of confidence before travelling
    1. Mr & Mrs Isle of Wight
    2. 30/11/2009
    3. 2
      • Excellent

      Excellent

    5. Julie was very patient with our rather wooley first request and sorted out a lovely package for us. Likewise Polly proved to be helpful for some extra questions. Thanks to those at Tribes!
    1. M. Trouard-Riolle, UK
    2. 28/11/2009
    3. 1
      • Excellent

      Excellent

    5. Tribes pulled out all the stops last minute to arrnage a trip with less than seven days notice before travel. What they achieved was spot on!
    1. Mr W Graham, Scotland
    2. 02/11/2009
    3. 4
      • Excellent

      Excellent

    5. Of course we know Julie and resultantly we know our expectations will materialise. Both our Botswana trips were excellent. The second with Clint did edge above the first.
    1. Mr S Hoyes
    2. 30/10/2009
    3. 4
      • Excellent

      Excellent

    5. Very helpful.
    1. Mr C Glossop, UK
    2. 20/10/2009
    3. 2
      • Excellent

      Excellent

    5. Consultant both knowledgeable and very helpful. No problems at all and the Moroccan operator service was immaculate.
    1. Mr D Lloyd, UK
    2. 05/10/2009
    3. 2
      • Excellent

      Excellent

    5. Paul Cook was brilliant.
    1. Mr M Beckett
    2. 04/09/2009
    3. 2
      • Excellent

      Excellent

    5. We had a first service from Dan. All pre holiday queries were answered both speedily and fully.
    1. K & D Brown
    2. 04/09/2009
    3. 2
      • Excellent

      Excellent

    1. Ms S Radice, UK
    2. 23/08/2009
    3. 4
      • Excellent

      Excellent

    5. Tribes was great. I had a clear itinerary and everything went to plan. We were met in Quito and taken to the hotel and had a very good tour from the guide Fabian.
    1. Mr L Mundy, UK
    2. 21/08/2009
    3. 3
      • Excellent

      Excellent

    5. Tribes took time to ascertain our expectations and then presented options and advice based upon detailed knowledge. Hence a successful outcome. Communication was always 'by return'. On location organisation flawless.
    1. Ms A Morrison, UK
    2. 07/08/2009
    3. 4
      • Excellent

      Excellent

    5. Our consultant coped with all our destination requests and it was great to have one point of invoice rather than having to book all 10 accommodations ourselves. Every arrangement went like clockwork and our hosts were prepared for our vegetarian diet and bent over backwards to suit us. We will recommend Tribes to others who want something a bit different.
    1. Mr R Lilly, UK
    2. 02/08/2009
    3. 6
      • Good

      Good

    5. Yes I would say overall very good. Thank you for helping us with firming up on our decision making and patience with our indecision. From a standing start of little idea of what to do or where to go you provided an excellent itinerary. Everyone at each camp was well informed as to our arrival and departure and transportation to next destination.
    1. Ms C Riner, USA
    2. 29/06/2009
    3. 2
      • Excellent

      Excellent

    5. Julie Croucher did an outstanding job of booking a complicated Ruaha safari that included flights in and out as well as a camp transfer. All went well without one complication! Julie was very patient and answered every question and her efforts resulted in an incredible safari!
    1. Mrs D Buttanshaw, Ireland
    2. 21/06/2009
    3. 5
      • Excellent

      Excellent

    5. We booked our holiday relatively close to the time of departure and your pack was very helpful. Also any tickets we needed got to us in time. A telephone call to your office was very helpful in terms of last minute items to bring.
    1. Mr K Robinson, UK
    2. 05/06/2009
    3. 2
      • Excellent

      Excellent

    5. Recommendation to go to Victoria Falls was spot-on. Particularly as they are experiencing the highest water levels since the sixties. Also style of camps was exactly what we were looking for.
    1. Dr C Pashley, UK
    2. 08/05/2009
    3. 4
      • Excellent

      Excellent

    5. Fantastic as said above! The help throughout was perfect. Julie was also wonderful when we telephoned from Tanzania in a panic after we felt initially unhappy about our own choice of beach hotel and patiently looked at options for us and had problems phoning us back due to phone issues.It really raised our spirits, and we were pleased in the end that we had done that as it helped us to feel we had explored our options -so thank-you Julie!
    1. Mrs H Harrison
    2. 04/03/2009
    3. 3
      • Excellent

      Excellent

    5. Excellent booking experience.
    1. Mr K London
    2. 22/02/2009
    3. 2
      • Excellent

      Excellent

    5. Faultless. The little booklet which we received as our welcome pack from your rep (African Insight) at the airport, when we arrived, was very informative. All arrangements went to plan. This is the second time that we've used Tribes and again we have been very impressed. We are recommending you to all our friends.
    1. Mr G Baker, UK
    2. 21/02/2009
    3. 2
      • Good

      Good

    5. More information on potential disruption due to local political environment and problems with electricity service would have been helpful.
    1. Mrs J Day, UK
    2. 08/01/2009
    3. 2
      • Excellent

      Excellent

    5. Julie was very helpful and I was delighted to find that she knew Malawi well. The literature provided was very useful especially the packing list. The only hiccup was when we couldn't contact the Wilderness Safari rep on the emergency number to discuss moving from the Masompenya Lodge but everything turned out all right.
    1. P Chetwynd, Hong Kong
    2. 05/01/2009
    3. 4
      • Excellent

      Excellent

    5. The information booklet was excellent, the service throughout was efficient and impressive. We would definitely book again.
    1. Mr J Hunt, UK
    2. 03/01/2009
    3. 2
      • Excellent

      Excellent

    5. As this was the first time we had done a tailor made holiday, we were quite anxious, particularly after the Mumbai bombings but you were very good at giving us the reassurances we needed from time to time.
    1. Mrs P Moore, UK
    2. 25/12/2008
    3. 4
      • Excellent

      Excellent

    5. Julie was fantastic - answering all queries in a really helpful way. I was a bit anxious about the trip as we had never travelled to Africa before, but she made everything easy. The only comment I have here is that we happened to bring along 4 torches by chance and we were VERY glad to have them. I think I would strongly recommend torches for everyone at these camps.
    1. Mr T Brown, UK
    2. 06/12/2008
    3. 2
      • Excellent

      Excellent

    5. Julie was brilliant and very patient as we wrestled with choices for our holiday. She was able to help us design a perfect holiday that met all of our hopes (exceeded them actually!)
    1. Ms C Wylie, Canada
    2. 24/09/2008
    3. 2
      • Excellent

      Excellent

    5. Paul was very patient and helpful when we were planning our trip. I will recommend Tribes to my friends without reservation.
    1. Ms I Howley, UK
    2. 21/09/2008
    3. 2
      • Excellent

      Excellent

    5. The consultant that helped us book our trip was superb. I had already tried to book this trip with two other companies but Max Griffiths listened to what I wanted and we were able to tinker with the near perfect original itinerary offered until we got it exactly how we wanted it. Pre-departure details were good and the follow on support from the new consultant was fine.
    1. Mrs A Rumney, UK
    2. 11/09/2008
    3. 2
      • Excellent

      Excellent

    5. Booking with Tribes was a very positive experience. We found the on-line information, the written documents, plus conversations with Dan clear, helpful and informative. We were impressed with the way he tailor - made the holiday to meet our spedific requests. Links with local agencies were seamless and we felt well cared for and unobtrusively monitored.
    1. Mr B Elmes, UK
    2. 04/09/2008
    3. 2
      • Excellent

      Excellent

    5. Our flight to Quito the day before our trip was diverted to Guayaquil because of poor visibility. We waited at Guayaquil for 6 hours, with little information, before they finally put us on a plane back to Quito, which arrived at about 11.30pm. As we had to be back at the airport for 5am the next day we did consider staying at the airport, but good job we didn't because all of our information was waiting for us at our hotel. With the benefit of hindsight perhaps it would have been better to allow an extra day in Quito before flying to the Galapagos.
    1. Mr T Jones, UK
    2. 28/07/2008
    3. 2
      • Excellent

      Excellent

    5. Excellent service from Julie - she matched the lodges with our expectations exactly. The country information lists and packing lists were helpful.
    1. Mr P Karstadt, UK
    2. 27/07/2008
    3. 2
      • Excellent

      Excellent

    5. The trip was well planned. We fitted a lot into a short space of time but felt we weren't rushed.
    1. Mrs J Spence, UK
    2. 10/07/2008
    3. 2
      • Excellent

      Excellent

    5. Julie planned the holiday with meticulous care and covered all our requirments. Throughout the process she was very informative and was able to answer any queries we had. The information pack provided was excellent and gave a very good introduction to the Masai Mara, its people and wildlife and details of the 3 stages of our holiday.
    1. Mr M Pettitt, UK
    2. 07/07/2008
    3. 2
      • Excellent

      Excellent

    5. Booking our honeymoon was really quite easy. The service was really good and we were able to plan our perfect honeymoon. Nothing seemed to be too much trouble.
    1. Ms J Davenport, UK
    2. 26/06/2008
    3. 2
      • Excellent

      Excellent

    5. The experience was positive throughout. We were given precise information from the outset and Max (our consultant) sontinually provided support and showed great patience. Every aspect was carefully prepared and we were kept informed. We felt that our needs were catered for exactly and we always received polite and considerate information.
    1. Mr C Simmons
    2. 27/05/2008
    3. 2
      • Excellent

      Excellent

    5. I was busy moving country and preparing a wedding so I required a lot of help. I felt like I had chosen the holiday but Tribes had taken all the effort of organising it away from me.
    1. Mrs I Bland, UK
    2. 04/05/2008
    3. 2
      • Excellent

      Excellent

    5. Everything was 1st class.
    1. Ms R Tudor, UK
    2. 01/04/2008
    3. 2
      • Excellent

      Excellent

    5. All very positive. Very helpful consultant who had good knowledge of the country and appropriate recommendations. All predeparture details received and all queries dealt with.
    1. Mr A Thackray, UK
    2. 30/03/2008
    3. 2
      • Excellent

      Excellent

    5. Excellent level of customer satisfaction. Paul Cook was superb throughout, by far the best travel consultant we have ever dealt with - and we travel a lot.
    1. Ms S Prangnell, UK
    2. 27/03/2008
    3. 2
      • Excellent

      Excellent

    5. Dan was very helpful. He responded promptly to questions and queries and was very happy to modify or adapt itineraries to suit us. We were given plently of information about the places we visited, activities to expect and what we needed for each place (clothing, equipment etc).
    1. Mrs A Mathers, UK
    2. 17/03/2008
    3. 2
      • Good

      Good

    5. Good knowledge and helpful information.
    1. Mr J Hall, UK
    2. 08/03/2008
    3. 2
      • Good

      Good

    5. The booking and predeparture information was good and the fact sheets had just the right sort of information.
    1. Mrs N Benz, Switzerland
    2. 29/02/2008
    3. 2
      • Excellent

      Excellent

    5. Very responsive and helpful.
    1. Mr P Gilbert, UK
    2. 22/02/2008
    3. 2
      • Excellent

      Excellent

    5. Excellent - we would recommend Tribes to others.
    1. Mr D Billett, UK
    2. 08/01/2008
    3. 3
      • Excellent

      Excellent

    5. Very good service. Many thanks.
    1. Mr M Revell, UK
    2. 06/01/2008
    3. 2
      • Excellent

      Excellent

    5. Very helpful and knowledgeable throughout.
    1. Mr P Fleming, UK
    2. 03/01/2008
    3. 2
      • Excellent

      Excellent

    5. Very positive experience. Dee was always there on hand to assist us in the planning of the holiday and providing helpful advice. The pre-departure details received could not be bettered.
    1. Mr G Appleton, UK
    2. 21/12/2007
    3. 1
      • Excellent

      Excellent

    5. Very helpful. Able to answer all my questions and sorted out every detail.
    1. Mr S Osborne, UK
    2. 12/10/2007
    3. 2
      • Excellent

      Excellent

    5. Very supportive and attentive. Very helpful and informative.
    1. Mrs C Purkiss, UK
    2. 12/09/2007
    3. 2
      • Good

      Good

    5. Fine. We didn't read the instructions about the weight limit on the safari-link flights. Perhaps this should be highlighted for those who've not been on safari before.
    1. Ms A Tippet, UK
    2. 11/03/2007
    3. 2
      • Excellent

      Excellent

    1. Mrs M Canning, UK
    2. 09/12/2000
    3. 2
      • Excellent

      Excellent

    5. Definitely positive. For one, Tribes knew where Malawi was on the map!! The knowledge of the region, the lodges, and Africa in general was really different than anyone else we spoke to. We worked the trip around getting back to a village I had volunteered in, and Dee (our Tribes lady) knew everything I was talking about. We couldn't have done our honeymoon like this without the superiour knowledge from Tribes.
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