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Holiday review by Karen Mancini

Name: Ms. Karen Mancini
Date of trip: 04/08/2015
Number of people: 3
Country: Galapagos Islands

Overall level of Satisfaction

 
Tribes Overall: "Overall a really good holiday. Some things more, some things less but I really would recommend Tribes, even if one or two little things were not ok, you cannot really be held accountable for people's behaviour in these countries, and it really was only one or two little things that bothered. "
 
Tribes Service: "Both Paul and Guy did a great job, very professional! Thank you to them. "
 
Guides: "I am saying averagely good, some better than others. The guy in Peru, sorry I have forgotten his name, was good and polite. The lady in Peru that met us and helped us was super nice and efficient. The guide in Quito, Escoban, was really good and nice and passionate! We really enjoyed him. Also our driver Marco was fantastic! The first lady on the boat was awful, bossy and should retire! (Alexandra, not sure of her name, I tried to forget it and her!) the second guy we didn't really meet but Jane said he was really good. "
 
Social & Environmental Responsibility: "I thought the whole trip took into account the social and environmental responsibility. "

Accommodation

 
Wyndham Costa del Sol Lima Airport
Nice room. Staff spoke English. Good to be at the airport.
 
Picoaga Hotel
Nice hotel, well positioned. We got an upgrade, so for us even better! Staff not too friendly but OK.
 
Machu Picchu Sanctuary Lodge
Everything about this hotel was excellent! The staff, the place, the food, the Spa, a treasure!!!
 
La Casona de la Ronda
Good hotel and well positioned for the old city. The staff are nice, not over friendly but ok. The one lady that was friendly never shut up, so......... Maybe not over-friendly was better!
 
Archipell I and II
Even if I had to abandon ship, the ship was only average. It was old and tired and the condition just average. In our cabin the air conditioning was broken and the bed wet, but they fixed it more or less straight away, which was good. The food (I didn't eat for two days) but my husband said it was ok, average. The most disappointing thing was the staff, they were really not very friendly. No one spoke English and it was as if they were just "putting-up" with us. Also the captain never introduced himself which I was really surprised about, that I found just rude!
 
Hacienda Zuleta
Beautiful place and setting. Excellent food. Really friendly staff and family members. The service also excellent. We were really blown away and didn't want to leave. Totally recommend!
 
Hampton Inn
Had to change rooms as it smelt and was loud, after that the other room was ok, but not at the Hampton Inn level that we know in the U.S. Staff ok but again for the service industry not the correct level, although two people were great, one concierge and one waiter in the restaurant. Would not recommend this hotel.

Our Memories

"Loved Machu Picchu and the Sanctuary Lodge was great. The Sanctuary Lidge should be sold as a real advantage, even if expensive, as its great service, a great place and a treasure to be there to get in early to MP in the morning before all the crowds. The other great memory is the Hacienda Zuleta a magical place and should be sold with at least three nights, 2 was not enough. Also the food and service is exceptionally good! "

customer rating

5/5 from 49 reviews

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facts and information

Time: GMT - 6 hours

Flight time: Flights to the Galapagos Islands leave from Quito and touch down in Guayaquil en route, taking about 3 hours from Quito or 2 hours from Guayaquil. The flights land either at Baltra or San Cristobal.

Language: Spanish is the official language in the Galapagos Islands.

Visas: Not required for British travellers. Other nationalities should obtain advice from their embassy.

Health: There are no compulsory vaccinations.

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Tribes Tailormade Travel

Tribes Travel, The Old Dairy, Wood Farm, Ipswich Road,
Otley, Suffolk, IP6 9JW.
Office hours: Monday - Friday: 9am to 5.30pm
Telephone: 01473 890499

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